Did you lose a personal item while visiting Aquatica Orlando? Submit a claim utilizing the form below. All items are held for 14 days. A thorough search will be conducted to retrieve your lost item and we recommend that you provide a detailed, accurate description for the lost item. You will be notified via email/and or phone if your item is located.
Located items will be returned via standard ground to the physical address provided on the form. If you prefer to pick up the item at the park, please indicate that preference in the form's description field and DO NOT provide a physical address. Aquatica Orlando does not insure or request delivery confirmations when shipping items and is not responsible for damage to items at the park or during shipping.
To ensure we properly locate the right items for each of our guests, please provide us with a detailed description of your lost item(s). Descriptors such as color, brand name, size, prescription or non-prescription for eyewear, make and model for electronics, and any other additional information that you think will help us better identify your lost item(s) will be greatly appreciated to help our team locate your items in a timely and accurate manner.
We apologize for your inconvenience, our team will make every effort to locate and return the item to you.