If you have any additional questions about accessibility at Aquatica Orlando after reviewing the information on this page, we’re here to help. Please feel free to email us at [email protected], call us at (407) 545-5550, or simply stop by Information & Reservation Center during your visit.

Accessible parking spaces are available in the parking lot near the park entrance, with many of those spaces accessible to vans.

The Information & Reservation is conveniently located just inside the Park Entrance. Please feel free to visit the Information & Reservation Center on the day of your visit if you have any questions regarding the services available. You will also need to visit the Information & Reservation Center to enroll in Aquatica's Ride Accessibility Program (RAP).

Guests may utilize their own wheelchairs or Electric Convenience Vehicles (ECV’s). Guests are welcome join any ticketing or turnstile line to purchase tickets and enter the park.

Wheelchairs and ECV’s are also available for rental, based on availability, inside the park to the right of Information & Reservations.

Reservations for Wheelchairs and ECV’s can be made online at http://aquatica.com/orlando/upgrades/.

Two-wheeled, self-balancing electric vehicles, such as Segways, are not permitted at Aquatica Orlando. We are pleased to offer alternative forms of personal transportation, including Electric Convenience Vehicles (ECV’s) and standard wheelchairs.

Guests are permitted to use their own rollator walkers; however, they may not be used as a substitute for a wheelchair or Electric Convenience Vehicle (ECV). Please note that guests are not allowed to be pushed while seated in a rollator walker. Rollator Walkers are not available for rental

All restrooms in the park are wheelchair accessible and are marked with a wheelchair symbol. Additionally, Family or Companion restrooms are located at each restroom facility at Aquatica Orlando.

A First Aid facility is located next to Ihu's Breakaway Falls and is staffed by Registered Nurses or Emergency Medical Technicians. Please be aware that any Ambassador throughout the park can call for assistance on your behalf.

All gift shops are wheelchair accessible. Please ask an Ambassador if you need any assistance.

Most dining venues at Aquatica Orlando offer cafeteria-style service.

Please refer to the Food Allergen Information on this page for more information on Aquatica Orlando's Allergy Friendly program prior to your visit.

No outside food, beverages, or coolers are allowed to be brought into Aquatica, with the exception of bottled water or refillable water bottles. Exceptions may be made for guests with special dietary needs, including food allergies and baby food/formula. Guest should contact [email protected] prior to their visit to request accommodations.

If you have any additional questions about accessibility at Aquatica Orlando after reviewing the information on this page, we’re here to help. Please feel free to email us at [email protected], call us at (407) 545-5550, or simply stop by Information & Reservation Center during your visit.

For a complete list of guidelines and individual ride requirements, download our Accessibility Guide.

Our Ride Accessibility Program (RAP) matches the individual abilities of our guests to the requirements of each ride. RAP is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. To enroll in the RAP program, we recommend you visit Guest Relations, the Information/Reservation Counter, or Guest Services. Once enrolled in this program a special access wristband may be given to provide expedited access onto the attractions via the Quick Queue entrance at participating attractions. The wristband is designed for the enrolled guest and up to three (3) additional guests to enter through the Quick Queue entrance. If party size is larger than four (4) additional Quick Queue wristbands may be purchased based on availability of the product. Not all attractions participate in Special Access/Quick Queue as some are open entries (i.e., Wavepool and rivers).

Quick Queue and Special Access are only seasonally available, please review the AquaticaOrlando.com website for dates Quick Queue is offered to determine Special Access availability.

Rides create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown pre-existing conditions.

Many theme park rides incorporate safety systems designed by manufacturers to accommodate individuals of average physical stature and body proportion. These systems may impose restrictions on certain riders’ ability to safely experience the ride.

As a rule, only ride if you are in good health. Do not ride if you know or suspect you may be pregnant, have abnormal blood pressure, heart, neck, or back problems, are prone to motion sickness, have recently undergone surgery, or have any other condition that could be affected by the ride’s features.

For all rides, guests must be able to:

• Maintain the proper riding position throughout the ride, bracing themselves upright, keeping their head upright, and their back against the seatback.
• Properly use the ride device, ensuring they can hold on tight and keep their hands, arms, legs, and feet down and inside the ride at all times.
• Demonstrate willingness and ability to comply with verbal and written rider requirements.

Height requirements are posted at each ride. A height check station is also available at the front of the park. All guests, including those using wheelchairs, must meet the height requirement to ride.

Guests with certain body dimensions may not be accommodated on some of our attractions. Maximum weight limits are posted at select rides.

Guests wearing casts, braces or walking boots may be restricted from riding certain rides and should refer to Part 4, Individual Ride Information, of this Accessibility Guide for more information.

Guests with any type of prosthesis may be restricted from riding certain rides. If permitted, riders must ensure that the prosthesis is properly secured before riding and should refer to Part 4, Individual Ride Information, of this Accessibility Guide for more information.

Ambassadors can offer assistance steadying a guest transferring to or from a wheelchair. Ambassadors may not lift or assist in lifting anyone using a wheelchair. All guests must be able to board a ride themselves or with the help from a member of their party.

Ride escorts may be required due to temporary interruptions in operation. If a ride escort is required, guests may need to negotiate stairs or slides without water flow, but still may be wet.

To expedite ride escort process, guests requiring assistance during the ride escort may be escorted last. Only one mobility-impaired guest may ride the attraction at one time unless they are in the same family. Please inquire about specific procedures prior to boarding a particular attraction.

Due to the dynamics and specific characteristics of the rides, attractions, and pools, oxygen tanks are not permitted on any attraction.

Oxygen Concentrators may be permitted on some rides if they can be secured and meet the loose article requirements for a specific ride.

Oxygen tanks are permitted inside the park and may be brought into merchandise shops, restaurants, and other enclosed facilities.

Supervising Companion: Someone who meets all physical and mental requirement to ride the ride, is 14 years of age or older and demonstrates maturity equivalent to that of someone aged 14 or older.

Accompanied By: When a guest requires accompaniment, the accompanying individual must meet all ride requirements and assist the guest accordingly. This assistance includes aiding the guest in boarding and exiting, as well as assisting the guest down stairs, catwalks, or ladders if a ride escort is necessary. Depending on the ride, the accompanying individual may also need to help the guest maintain postural control while riding.

Hand-held Infant: A hand-held infant is a child who is unable to walk to the ride unit independently or maintain independent seated postural control.

Functioning Extremity: A functioning extremity is a limb over which a person has control. A prosthetic device is considered a functioning extremity.

As described in Part 2 of this Accessibility Guide, Aquatica Orlando's Ride Accessibility Program (RAP) aligns the individual abilities of our guests to the requirements of each ride, allowing guests to enjoy the park while keeping in mind the safety requirements of our rides and attractions. The RAP is based on the manufacturer's requirements for each ride and evaluates the physical and mental attributes required for a guest to safely ride an attraction. Some of those may include the following:

Ability to maintain the proper riding position throughout the ride. The guest must have the body and spinal control to maintain the proper riding position throughout the ride without the aid of other people or devices and be able to maintain the proper riding position even during bumping or other characteristic movements of the ride.

Weight distribution to allow the restraint device to function as designed. The weight distribution of the guest’s body must not interfere with any of the ride or attraction’s safety and restraint devices as they were designed.

Control of upper torso – including head and neck. The guest must have sufficient muscle control to support their head, neck, and upper torso in the proper position during the ride or attractions designed dynamic motions.

Ability to hold on with one functioning hand. A functioning hand is an upper extremity or prosthesis with fingers that have the ability to grasp the restraint device and exhibits good grip control; the ability to brace and is strong enough to maintain the proper riding position throughout the duration of the ride.

Ability to hold on with two functioning hands. Ability to hold on with two functioning hands as described above.

Ability to hold on with one functioning arm. A functioning arm is an upper extremity or prosthesis that has the ability to arm-grip the restraint device by wrapping the arm around the restraint device and is strong enough to allow the guest to maintain the proper riding position throughout the duration of the ride.

Ability to hold on with two functioning arms. Ability to hold on with two functioning arms as described above.

Ability to brace self with one functioning leg. Guest must have one functioning leg, natural or prosthetic, for bracing their body during the course of the ride or attraction.

Ability to brace self with two functioning legs. Guest must have two functioning legs, natural or prosthetic, to be used for bracing their body during the course of the ride or attraction and maintaining balance when entering and exiting a ride or attraction.

Minimum of two functioning extremities. Guest must have a minimum of two functioning extremities, natural or prosthetic (two arms, two legs, or one arm and one leg), to brace themselves during the ride and assist in entering and exiting the ride or attraction.

Minimum of three functioning extremities. Guest must have a minimum of three functioning extremities, natural or prosthetic (two legs and an arm or two arms and a leg) to allow the guest to brace in a tripod manner during the ride.

Ability to hold on or brace: Ability to use one’s arms to maintain a grasp on an assist bar and support one’s body during normal and emergency procedures on a ride and to use one’s legs to brace to maintain a seated position during the forces of the ride.

Ability to enter and exit the ride without endangering self or others. Guest must be able to enter and exit the ride without jeopardizing themselves or others and to assist with their own evacuation, if necessary. This may include entering through an exit or having someone aid him or her in boarding. If a guest has to be lifted in and out of a ride unit, they must be accompanied by a supervising companion who is accustomed to doing this. For the safety of ride or attraction operators and the guest, our operators are instructed not to perform this function, other than in children’s ride areas.

Appropriate Observed Conduct. Guest must demonstrate appropriate observed conduct by indicating a willingness and ability to understand, participate in, and follow all rider requirements. Appropriate observed conduct may include but not be limited to, maintaining the proper riding position, attention to and compliance with safety instructions, proper use of restraints and safety equipment and a willingness to participate in the attraction.

In addition to the basic physical and mental requirements defined above, each ride is evaluated relative to temporary conditions which may prevent a guest from safely riding a specific ride. Some of the specific conditions evaluated include:

• Cervical collar or neck brace
• Broken collar bone
• Full arm cast
• Braced arm cast
• Lower arm cast
• Full leg cast
• Lower leg cast

• Note all safety warnings, both verbal and written, for each ride.
• Wait for all rides to come to a complete stop before attempting to board.
• Use caution when boarding, watching your head and step.
• Obey all instructions given by operators and lifeguards.
• Face forward and remain seated in the proper riding position.
• Hold on tight until the ride comes to a complete stop.
• Keep arms, hands, legs, and feet inside the ride at all times.
• Finish all food and beverages before riding.
• Proper swimwear is required; clothing with zippers, buckles, denim, and rivets are prohibited. Water shoes and swim shirts may be worn on certain attractions. Cotton, sport shorts, and wetsuits are not permitted on body slides.

If you have any additional questions about accessibility at Aquatica Orlando after reviewing the information on this page, we’re here to help. Please feel free to email us at [email protected], call us at (407) 545-5550, or simply stop by Information & Reservation Center during your visit.

Service Animals are welcome at Aquatica. Service Animals are limited to dogs and miniature horses only, that have been individually trained to do work or perform tasks for the benefit of an individual with a disability.

Service Animals must always remain on a leash or harness and under the control of their handler. If at any time your service animal’s behavior is out of control, you will be asked to remove your service animal from the premises.

Service Animals must be housebroken. Relief areas are marked on the park map.

Service animals are not permitted in pools, rivers, or other water attractions and must remain at least 10 feet from the water’s edge.

Emotional Support Animals are not permitted at Aquatica.

Aquatica provides complimentary Qualified American Sign Language (ASL) interpreters upon request. To request an ASL Interpreter, please us at [email protected] or call us at (407) 545-5550. We kindly ask that you request this service at least 14 days prior to your visit. You should receive a response to your e-mail within 7 days. However, if you haven’t received a response within 7 days, please don’t hesitate to email or call us again.

Guests who are blind or have limited/low vision must have someone (either a companion or Ambassador) explain the ride and read the ride restrictions prior to boarding.

Aquatica’s Ride Accessibility Program was designed to allow guests to fully participate and enjoy our parks while keeping in mind the safety requirements of our rides and attractions. Please refer to Part 4, Individual Ride Information, of this Accessibility Guide for more information.

Companion/Family Assist Restrooms are located at each restroom facility in the park.

If you have any additional questions about accessibility at Aquatica Orlando after reviewing the information on this page, we’re here to help. Please feel free to email us at [email protected], call us at (407) 545-5550, or simply stop by Information & Reservation Center during your visit.

Most dining venues at Aquatica offer cafeteria-style service with allergy-friendly options available throughout the park.

While none of our restaurants are allergen-free, our team will take the utmost care to ensure that your meal is free from cross-contact.

Upon arriving at your chosen food venue, please proceed directly to a cashier and request to speak with a supervisor to explain your allergen concerns in detail. The supervisor can answer your questions and take your food order, to ensure your meal is prepared without any cross-contact.