FAQ: Vacation Packages Most Common Questions

Frequently Asked Vacation Planning Questions

Hotel & Benefit FAQs

Who are the Official Hotels of SeaWorld?

Doubletree by Hilton Orlando at SeaWorld

Fairfield Inn & Suites Orlando at SeaWorld

Hampton Inn & Suites Orlando at SeaWorld

Hilton Garden Inn Orlando at SeaWorld

Hilton Grand Vacations at SeaWorld

Holiday Inn Express & Suites Orlando at SeaWorld

Renaissance Orlando at SeaWorld

Residence Inn Orlando at SeaWorld

Springhill Suites Orlando at SeaWorld

Staybridge Suites Orlando at SeaWorld

TownePlace Suites Orlando at SeaWorld

What are the benefits of staying at an Official Hotel of SeaWorld?

Guests who stay in an Official Hotel of SeaWorld receive exclusive benefits that add significant value to an Orlando vacation experience. Benefits include:

• Free shuttle to SeaWorld, Aquatica and Discovery Cove
• Free Rescue Tour at SeaWorld Orlando
• Priority Entry to SeaWorld
• 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
• 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove

*NOTE: Benefits and attractions are subject to change without notice. Benefits are not valid with any other offers, promotions or discounts. Other Restrictions apply. See guest service desk for details.

How do I receive free shuttle service to SeaWorld, Aquatica and Discovery Cove?

Voucher required. Shuttle reservations can only be secured onsite at the Guest Service Desk at any of the Official Hotels of SeaWorld at least 30 minutes prior to departure (based on availability). Reservations can be made for day-of or next day transfers. Schedule varies by date and hotel.

What dates will Priority Entry be available?

Priority Entry to SeaWorld is available daily through the VIP entrance.

How do I get Priority Entry at SeaWorld?

Guests must show benefits card or Resort Guest lanyard to gain priority entry. Stay to the far left when entering SeaWorld to gain priority entry through the VIP entrance. Visit the guest service desk in your hotel lobby to obtain a benefits card. Guests who purchase a hotel package will be issued a Resort Guest lanyard upon check-in.

Where does the discount on food and merchandise apply?

• Guests receive 10% off dining at SeaWorld and Aquatica (Discount not available on advanced purchases)
• Guests receive 10% off the Upgraded Drink Package at Discovery Cove
• Guests receive 20% off merchandise purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove

How do I receive my discount on food and merchandise?

Guests must show benefits card or Resort Guest lanyard at participating locations to receive food and merchandise discounts. Visit the guest service desk in your hotel lobby to obtain a benefits card. Show your benefits card at participating restaurants and merchandise locations to receive discounts.

Who are the other Hotel Partners?

Aloft Orlando International Drive

Element Orlando International Drive

Hilton Orlando

Hyatt Regency Orlando

La Quinta Inn & Suites Orlando International Drive

What benefits are available when staying at a SeaWorld Partner Hotel?

• 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
• 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove
• Priority Entry to SeaWorld

Package Details and Benefits FAQs

How do I access my admission tickets included in a Hotel Package?

Once you have completed your booking, you will receive an email that includes a link to your admission tickets. These can be printed or shown on a mobile device at park entrance.

What do I need to know about my Eat Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 14 days) to SeaWorld Orlando including Free Parking
• All Day Dining Deal for one day at SeaWorld Orlando. The All Day Dining Deal program allows guests to dine as often as once every hour throughout the day at select dining locations throughout the park. Guests are permitted one entrée, one beverage and one dessert each time through the line. The All Day Dining Deal is valid for only ONE day.
• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase you will receive an email confirmation. This confirmation includes a link to all admission tickets and a barcode redeemable at the quick service kiosks at the front of the park. When you scan your barcode, tickets will be dispensed for your All Day Dining Deal. Take your All Day Dining Deal tickets to any participating restaurant for redemption.

You can add additional parks admissions that include the All Day Dining Deal for one day for a great low price.

What do I need to know about my Kids Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 14 days) to SeaWorld Orlando that includes one free child admission for each paying adult (limit of 2 free children) including Free Parking. Additional child tickets will qualify for a discounted price.
• Reserved Show Seating at SeaWorld Orlando

Children ages 3-9 qualify for Kids Free Package offer.

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

You can add admission to additional parks for a great low price.

What do I need to know about my Aquatica Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 14 days) to SeaWorld Orlando including Free Parking
• A FREE length of stay ticket (up to 14 days) to Aquatica Orlando including Free Parking
• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

You can add admission to Busch Gardens Tampa Bay for a great low price.

What do I need to know about my SeaWorld/Busch Gardens Thrills Hotel Package?

This package offer includes:

• A length of stay ticket (up to 14 days) to SeaWorld Orlando and Busch Gardens Tampa Bay, including Free Parking
• One day, one-time per ride Quick Queue at SeaWorld Orlando. Attractions included: Kraken, Infinity Falls, Manta, Mako, Journey to Atlantis, Antarctica Empire of the Penguin (exhibit only), Ice Breaker, and Pipeline.
• One day, one-time per ride Quick Queue at Busch Gardens Tampa Bay. Attractions Included: Tigris, Falcon's Fury®, Cheetah Hunt®, SheiKra®, Montu®, Kumba®, Cobra’s Curse®, Scorpion®, Stanley Falls Flume®, SandSerpent, Congo River Rapids®, Iron Gwazi, and Serengeti Flyer.
• Reserved show seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

You can add water park admission for a great low price.

What do I need to know about my Discovery Cove Hotel Package?

This package includes:

• One day at Discovery Cove
• A length of stay ticket (up to 14 days) to SeaWorld Orlando and Aquatica Orlando including free parking
• Reserved Show Seating at SeaWorld Orlando
• Shuttle transportation to Discovery Cove (at Official Hotels only)

All of the amenities included in a Discovery Cove day resort admission.

All prices and price ranges are subject to change until purchased.

NOTE: Discovery Cove Package available in two options: Day Resort Package and Day Resort with Dolphin Swim Package. See Discovery Cove Vacation package FAQ's for more details.

What do I need to know about my Seven Seas Festival Hotel Package? (seasonal event)

This package includes:

• A length of stay ticket (up to 14 days) to SeaWorld Orlando including Free Parking
• One 5-item sampling lanyard for each member of the reservation
• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

Add admission to additional parks for a great low price.

What do I need to know about my Howl-O-Scream Package? (seasonal event)

This package offer includes:

• Length of stay daytime admission to SeaWorld Orlando
• One night admission to SeaWorld Orlando Howl-O-Scream
• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

Add admission to additional parks for a great low price.

What do I need to know about my Howl-O-Scream Wild Weekend Hotel Package? (seasonal event)

This package offer includes:

• Unlimited Daytime admission* to SeaWorld Orlando for up to 4 consecutive days
• Unlimited admission* to Howl-O-Scream on selected weekend
• Reserved Show Seating at SeaWorld Orlando.
• Free Parking at SeaWorld.

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to all admission tickets.

Add admission to additional parks for a great low price.

What do I need to know about my Christmas Celebration Hotel Package? (seasonal event)

What is my custom Resort Guest lanyard and how do I get it?

Upon check-in at your SeaWorld Official or Partner Hotel, you will receive a custom Resort Guest lanyard for each person in your package. Your lanyard allows you to receive the following benefits:

• Reserved Show Seating at SeaWorld Orlando
• 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
• 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove. Plus, 10% off the Discovery Photo Package at Discovery Cove.
• Priority Entry to SeaWorld (admission required)

What happens if my custom Resort Guest lanyard gets lost or stolen?

Your custom Resort Guest lanyard is non-replaceable if lost or stolen.

How do I receive SeaWorld Reserved Show Seating included with my vacation package and where can I use it?

Each member of your party will need to bring their Resort Guest lanyard with them to the park when you visit. Show your lanyard to a stadium attendant prior to show time. Our shows are very popular, so we recommend that you show up at least 30 minutes early for this benefit.

SeaWorld Reserved Show Seating can be used for our most popular shows at these venues: Orca Encounter, Dolphin Theater, Sea Lion & Otter Stadium, and Nautilus Theater.

This benefit is not valid for concerts. Show times are subject to change. Seats are not guaranteed.

Changes and Cancellations FAQs

How far in advance do I need to make my SeaWorld Hotel Package reservation?

All SeaWorld Orlando Hotel Packages need to be booked at least 48 hours in advance from your check in date.

What if I need to change my reservation?

SeaWorld Parks & Entertainment will need to cancel and rebook a hotel package for a date change. Date changes are subject to availability.

No purchaser should rely upon representations other than those included in this agreement. This agreement is for purchase of a vacation certificate and puts all assignees on notice of the consumer's right to cancel under section 599.933, Florida Statutes.

What is the Cancellation Policy?

SeaWorld Parks & Entertainment® has the right to impose cancellation fees if you cancel within the cancellation period. In the event of cancellation, the right to a refund is limited.

We can be reached at 407-401-8477. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival (more than 30 days prior to the scheduled date of arrival for Discovery Cove reservations), the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival (within 30 days of the scheduled date of arrival for Discovery Cove reservations). Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.