Frequently Asked Vacation Planning Questions

Hotel & Benefit FAQs

Who are the Official Hotels of SeaWorld?

Aloft Orlando International Drive

Element Orlando International Drive

Fairfield Inn & Suites Orlando at SeaWorld

Hampton Inn & Suites Orlando at SeaWorld

Hilton Garden Inn Orlando at SeaWorld

Hilton Grand Vacations at SeaWorld

Holiday Inn Express & Suites Orlando at SeaWorld

Renaissance Orlando at SeaWorld

Residence Inn Orlando at SeaWorld

Springhill Suites Orlando at SeaWorld

Staybridge Suites Orlando at SeaWorld

TownePlace Suites Orlando at SeaWorld

What are the benefits of staying at an Official Hotel of SeaWorld?

Guests who stay in an Official Hotel of SeaWorld receive exclusive benefits that add significant value to an Orlando vacation experience. Benefits include:

• Free shuttle to SeaWorld, Aquatica and Discovery Cove
• Free Rescue Tour at SeaWorld Orlando
• Priority Entry to SeaWorld
• 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
• 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove

*NOTE: Benefits and attractions are subject to change without notice. Benefits are not valid with any other offers, promotions or discounts. Other Restrictions apply. See guest service desk for details.

How do I receive free shuttle service to SeaWorld, Aquatica and Discovery Cove?

Voucher required. Shuttle reservations can only be secured onsite at the Guest Service Desk at any of the Official Hotels of SeaWorld at least 30 minutes prior to departure (based on availability). Reservations can be made for day-of or next day transfers. Schedule varies by date and hotel.

What dates will Priority Entry be available?

Priority Entry to SeaWorld is available daily through the VIP entrance.

How do I get Priority Entry at SeaWorld?

Guests must show benefits card or vacation package admission tickets to gain priority entry. Stay to the far left when entering SeaWorld to gain priority entry through the VIP entrance. Visit the guest service desk in your hotel lobby to obtain a benefits card.

Where does the discount on food and merchandise apply?

• Guests receive 10% off dining at SeaWorld and Aquatica (Discount not available on advanced purchases)
• Guests receive 10% off the Upgraded Drink Package at Discovery Cove
• Guests receive 20% off merchandise purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove

How do I receive my discount on food and merchandise?

Guests must show benefits card or Orlando Vacations Benefits Ticket at participating locations to receive food and merchandise discounts. Visit the guest service desk in your hotel lobby to obtain a benefits card. Show your benefits card or Orlando Vacations Benefits Ticket at participating restaurants and merchandise locations to receive discounts.

Who are the other Hotel Partners?

Doubletree by Hilton Orlando Theme Park Resort

Hilton Orlando

Hyatt Regency Orlando

La Quinta Inn & Suites Orlando International Drive

JW Marriott Orlando, Grande Lakes

The Ritz-Carlton Orlando, Grande Lakes

TRYP by Wyndham Orlando

What benefits are available when staying at a SeaWorld Partner Hotel?

• 10% off on Dining at SeaWorld, Aquatica, and Discovery Cove
• 20% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove
• Priority Entry to SeaWorld

Package Details and Benefits FAQs

How do I access my admission tickets included in a Hotel Package?

Once you have completed your booking, you will receive an email that includes a link to your admission tickets. These can be printed or shown on a mobile device at park entrance.

What do I need to know about my Eat Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando including Free Parking

• A length of stay parking pass (up to 7 days) to SeaWorld Orlando

• All-Day Dining Deal for one day at SeaWorld Orlando. The All-Day Dining Deal program allows guests to dine as often as once every 90 minutes throughout the day at select dining locations throughout the park. Guests are permitted one entrée, one beverage and one dessert each time through the line. The All-Day Dining Deal is valid for ONE day only.

• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes links to all required documents. Print or download to your mobile device. Present parking ticket to toll booth attendant to receive free parking and keep for future visits. Present admission ticket at the Park Entrance and keep for future visits. Take your ticket to any participating restaurant to redeem for an All-Day Dining wristband.

You can add additional parks admissions that include the All-Day Dining Deal for one day for a great low price.

What do I need to know about my Kids Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando that includes one free child admission for each paying adult (limit of 2 free children). Children ages 3-9 qualify for Kids Free Package offer. Additional child tickets will qualify for a discounted price.

• A length of stay parking pass (up to 7 days) to SeaWorld Orlando

• Reserved Show Seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes links to all required documents. Print or download to your mobile device. Present parking ticket to toll booth attendant to receive free parking and keep for future visits. Present admission ticket at the Park Entrance and keep for future visits.

You can add admission to additional parks for a great low price.

What do I need to know about my Aquatica Free Hotel Package?

This package offer includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando

• A FREE length of stay ticket (up to 7 days) to Aquatica Orlando

•A length of stay parking pass (up to 7 days) to SeaWorld and Aquatica Orlando

You can add admission to Busch Gardens Tampa Bay for a great low price.

What do I need to know about my SeaWorld/Busch Gardens Thrills Hotel Package?

This package offer includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando and Busch Gardens Tampa Bay.

• A length of stay parking pass (up to 7 days) to SeaWorld Orlando and Busch Gardens Tampa Bay.

• One day, one-time per ride Quick Queue at SeaWorld Orlando. Attractions included: Kraken, Infinity Falls, Manta, Mako, Journey to Atlantis, Ice Breaker, Pipeline, Penguin Trek and Expedition Odyssey

• One day, one-time per ride Quick Queue at Busch Gardens Tampa Bay. Attractions Included: Tigris, Falcon's Fury®, Cheetah Hunt®, SheiKra®, Montu®, Kumba®, Cobra’s Curse®, Scorpion®, Stanley Falls Flume®, SandSerpent, Congo River Rapids®, Iron Gwazi,,Serengeti Flyer and Phoenix Rising.
• Reserved show seating at SeaWorld Orlando

Upon completion of purchase, you will receive an email confirmation. This confirmation includes links to all required documents. Print or download to your mobile device. Present parking ticket to toll booth attendant to receive free parking and keep for future visits. Present admission ticket at the Park Entrance and keep for future visits.

You can add water park admission for a great low price.

What do I need to know about my Discovery Cove Hotel Package?

This package includes:

• One day at Discovery Cove

• A length of stay ticket (up to 14 days) to SeaWorld Orlando and Aquatica Orlando

• A length of stay parking pass (up to 14 days) to SeaWorld and Aquatica Orlando

• Reserved Show Seating at SeaWorld Orlando

All of the amenities included in a Discovery Cove Day Resort admission.

All prices and price ranges are subject to change until purchased.

NOTE: Discovery Cove Package available in two options: Day Resort Package and Day Resort with Dolphin Swim Package. See Discovery Cove Vacation package FAQ's for more details.

What do I need to know about my Seven Seas Festival Hotel Package? (seasonal event)

This package includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando

• A length of stay parking pass (up to 7 days) to SeaWorld Orlando

• One 5-item sampling lanyard for each member of the reservation

What do I need to know about my Howl-O-Scream Package? (seasonal event)

This package offer includes:

• Length of stay daytime admission (up to 7 days) to SeaWorld Orlando

• One night admission to SeaWorld Orlando Howl-O-Scream

• A length of stay parking pass (up to 7 days) to SeaWorld Orlando

What do I need to know about my Christmas Celebration Hotel Package? (seasonal event)

This package offer includes:

• A length of stay ticket (up to 7 days) to SeaWorld Orlando

• Reserved Show Seating at SeaWorld Orlando.

•One-time reserved seat at O Wondrous Night and Winter Wonderland on Ice at SeaWorld Orlando!

•A $25 merchandise credit to any participating gift shop in SeaWorld Orlando (one credit voucher per package)

You can add admission to additional parks for a great low price.

How do I receive SeaWorld Reserved Show Seating included with my vacation package and where can I use it?

Upon completion of purchase, you will receive an email confirmation. This confirmation includes a link to required documents. Print or download to your mobile device. Scan voucher at the quick service kiosks at the front of the park. When you scan your barcode, a ticket will be dispensed for Reserved Show Seating. Present ticket to a stadium attendant prior to show time. Our shows are very popular, so we recommend that you show up at least 30 minutes early for this benefit. Save ticket for future visits. Valid for up to 7 days from redemption.

SeaWorld Reserved Show Seating can be used for our most popular shows at these venues: Orca Encounter, Dolphin Theater and Sea Lion & Otter Stadium.

This benefit is not valid for concerts. Show times are subject to change. Seats are not guaranteed.

Changes and Cancellations FAQs

How far in advance do I need to make my SeaWorld Hotel Package reservation?

All SeaWorld Orlando Hotel Packages need to be booked at least 48 hours in advance from your check in date.

What if I need to change my reservation?

SeaWorld Parks & Entertainment will need to cancel and rebook a hotel package for a date change. Date changes are subject to availability.

No purchaser should rely upon representations other than those included in this agreement. This agreement is for purchase of a vacation certificate and puts all assignees on notice of the consumer's right to cancel under section 599.933, Florida Statutes.

What is the Cancellation Policy?

SeaWorld Parks & Entertainment® has the right to impose cancellation fees if you cancel within the cancellation period. In the event of cancellation, the right to a refund is limited.

We can be reached at 407-401-8477. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival (more than 30 days prior to the scheduled date of arrival for Discovery Cove reservations), the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival (within 30 days of the scheduled date of arrival for Discovery Cove reservations). Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.