Frequently Asked Questions

Pass Member Rewards

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How do I redeem my free guest ticket(s) online?

Silver, Gold, and Florida Platinum Pass Members can redeem your free guest ticket(s) by following these steps below. Please note that each eligible Pass Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership. Florida Platinum Pass Members can redeem guest tickets for SeaWorld and Aquatica Orlando, Busch Gardens Tampa Bay, and Adventure Island.

 

Step 1: Log into your account using your Pass Member barcode (located on your Annual Pass, it usually starts with the letter “A”) and your billing zip code

Step 2: Click on “Account Info”

Step 3: Click on “Offers”

Step 4: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)

Step 5: Select your quantity

Step 6: Follow the Checkout instructions

Step 7: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

Then make a reservation for you and your guest(s) following these steps:

 

Guest Ticket Reservation:

Step 1: Select “Reserve Your Day

Step 2: Select “Ticket Holder Reservation”

Step 3: Select your Quantity and Date

Step 4: Enter the ticket barcodes that are found on the tickets you received on Step 7 above

Step 5: Follow the Checkout Instructions

Step 6: You will receive your Reservations at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

Pass Member Reservation:

Step 1: Select “Reserve Your Day

Step 2: Select “Pass Member Reservation”

Step 3: Select your Quantity and Date

Step 4: Enter your Annual Pass barcode

Step 5: Follow the Checkout Instructions

Step 6: You will receive your Reservations at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

You and your guests will need a reservation ticket AND an admission ticket (your Annual Pass/your Free or Discounted Guest Ticket) to enter.

What if my online account does not show my eligible rewards?

Pass Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. For guest tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.

 

Kiosk Reward Redemption Steps:

Step 1: Select “Pass Members Only”

Step 2: Scan or type in your Active Pass Barcode

Step 3: Select “Rewards and Tickets”

Step 4: Choose the desired reward or ticket promotion and follow the on-screen prompts

Step 5: Rewards Park Tickets are entry-ready, for other rewards and giveaways follow the redemption instructions on the printed voucher

Do I need reservations for my guests?

Yes, all ticketed guests need reservations. Once your guest ticket has been retrieved from the Pass portal website, a reservation must be made for the date of visit using the barcode on the ticket. Pass Members must accompany guests into the park. Please note that parking is not included with the guest ticket. For tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability. The Pass Member and guest both need a reservation ticket AND an admission ticket (Annual Pass/your Free or Discounted Guest Ticket) to enter.

How do I access my rewards like the free Animal Encounter and the free digital photo downloads?

The rewards can be accessed at the Self-Service Ticketing kiosks located at the park.
• Select Pass Member Options
• Scan Annual Pass
• Select Rewards and Tickets
• Choose the Free Animal Encounter or Free digital downloads (PhotoKey)
• Select the reward(s) that you would like to receive
• Checkout and take your printed ticket to Park Entrance

Take the free Animal Encounter ticket to the Animal Interactions Desk to book your reservation. Take the free digital photo downloads (PhotoKey) ticket to any photo location to exchange for your PhotoKey lanyard. Lost or stolen rewards cannot be reprinted and will not be replaced.

How can I see what current rewards I have remaining?

Pass Members can visit the Self-Service Kiosks or any Guest Service Representative to view current eligible rewards and redeem any rewards.

What if I don’t see the rewards I should see at the Self-Service Kiosk?

If you do not feel you are seeing the correct rewards shown at the kiosk, please visit any available ticket window or guest services representative and they will be able to look into your account and verify eligible rewards for each Pass Member.

If I paid in full for my Pass, when will I see new rewards?

Guests who paid in full for their Annual Pass and are within their initial term will see some changes to their benefits, as long as the new benefit is better than their existing benefit. Examples include receiving the new higher in-park discounts that correspond with their tier. 

 

When you choose to renew your Annual Pass, you will receive new rewards based on the tier of the new Pass, at time of renewal.

What if I do not know when my Annual Pass was purchased?

Please login to your account to view order history and account information. Note: The date printed on your Annual Pass may reflect the date the Pass was printed and not your original purchase date. Please verify your Pass details by logging in to your account.

What’s the best way to learn about special offers, additional rewards, and Pass Member access to new attractions?

The best way to stay in the know is to sign up to receive Pass Member email communications! Using the same email address associated with your Annual Pass account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.

Pass Member Benefits

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Is unlimited admission included with all of the Annual Pass plans?

No. Florida Bronze Annual Passes include 12 months of admission with blockout dates. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.

Why does the Florida Bronze Annual Pass have blockout dates?

Each Annual Pass plan offers varying benefits. The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.

What are the Florida Bronze Annual Pass blockout dates?

Blockout dates vary by park. View Florida Bronze Annual Pass blockout dates.

If I purchase a Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Visit Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day. Only valid for Pass Members.

 

Offer subject to park capacity.


I have a 2-year Pass on EZpay monthly payments and my Pass says "Gold" on it. Will I receive the benefits of the new Florida Gold Annual Passes?

No. In the past, the term "Gold" stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, and in-park discounts. 

If you would like to upgrade to a new Gold Annual Pass, visit the parks' ticket windows on any regular operating day or call 1-407-545-5550 to enroll. The EZpay contract terms and conditions in effect when you upgrade will apply.

What is the Gold & Platinum VIP Entry Fast Lane?

This benefit will provide priority entry to Gold and Platinum Pass Members through the entry turnstiles. Look for applicable signage, when available.

What are VIP Pass Member Ride Nights?

We are excited to announce the addition of VIP Pass Member Ride Nights in the future! Stay tuned to Pass Member communication channels for more information on these after-hours Pass Member exclusive events. Sign up for Email to receive the latest news.

How do I access savings on Discovery Cove® and SeaWorld Vacation Packages

Log in to your Pass Member account at SeaWorldOrlando.com/Pass and click on the “Offers” page. At the bottom of the offers, you will see links for the Discovery Cove and Vacation Package discounts.  

Annual Pass Benefit Updates

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I currently have an active Pass. Will I receive the new benefits of current purchasers?

Current Pass Members will keep their existing benefits and rewards through the end of 2020, and will be transitioned into some of the new benefits and in-park discounts starting in 2021:

 

• Merchandise and Food & Beverage Discounts

• Quick Queue® Discounts

• Animal Experiences and Feeding Discounts

Can I still use my discounted guest tickets?

Existing Pass Members that purchased before September 8, 2020 and received discount tickets at time of purchase will be able to use any remaining balances for Discounted Guest Tickets that are already on their account. These discount tickets can be purchased online by logging in to your account and selecting from the “Offers” page. Guest tickets can also be purchased at the Self-Service Ticketing kiosks located at the park.
Eligible Pass Members will:

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose Guest Ticket(s)
  • Checkout and take printed ticket to Park Entrance

Tickets must be used on the day printed if purchased at the park. Discount is based on general admission full retail front gate pricing. Lost or stolen rewards cannot be reprinted and will not be replaced.

Will I get the increased number of Free Guest Tickets that come with the new Passes?

Existing Pass Members will keep their current benefits and reward allowances through the end of 2020. In 2021, existing Pass Members would be eligible to receive new Free Guest Tickets only upon renewal of their Annual Pass, as those rewards are issued per initial term.

I have a previous Gold or Platinum Annual Pass. Can I still use my Free Animal Encounter and/or Photo Print even though new Passes don’t receive these?

Yes, existing Gold Pass Members that purchased their Pass prior to September 8, 2020 and still have an Animal Encounter reward available on their account will be able to redeem it any time before their initial commitment term ends. Existing Platinum Pass Members that have a free Photo Print on their account may still redeem it any time before their initial commitment term ends.

Please note this reward will not roll over into any renewal period or beyond your initial term, and will not be available on future Gold Pass purchases or renewals.

I see that the new Platinum Passes come with a once per day Quick Queue® for one ride. If I have an existing Florida Platinum Membership, will I be able to keep my Ride-Again Privileges?

Platinum Pass Member Ride-Again Privileges have been discontinued at all parks effective January 1, 2021 for existing members. However, all Florida Platinum Pass Members will become eligible for the once per day Quick Queue® valid at one ride, starting in February 2021. Redeem this once per day at park kiosk by scanning your Pass and selecting Pass Member Offers.

What is different now about the Discounted Guest Tickets that come with my Pass?

Pass Members will receive promotional discounted guest tickets at certain times of the year, so be sure to sign up for emails to receive the latest Pass Member offers. Discounted Guest Tickets are no longer pre-loaded onto your Membership.

Will I get the increased discounts on in-park merchandise that come with the new Passes?

Existing Pass Members that purchased their Pass prior to September 8, 2020 will have their in-park discounts automatically transitioned to the new benefits for their corresponding tier, where applicable.

I have an existing Silver Annual Pass purchased before September 8, 2020, will I receive the Free PhotoKey® for Digital Photo Downloads?

Yes, in February 2021, active existing Silver Pass Members will receive the Free PhotoKey® added to their rewards.

After my full-paid Annual Pass expires, can I purchase the same Annual Pass I have now?

No, our previous Annual Pass benefit options will no longer be available for purchase or for renewal. When you are nearing expiration, you will be able to log in to the Pass Member website to see your new Annual Pass renewal options and special offers.

I currently have a Florida Parks Platinum Annual Pass purchased before September 8, 2020. Will I receive the new benefits like increased in-park discounts that come with the new Florida Parks Platinum Annual Pass even if I don’t upgrade?

Yes, you will receive some of the new benefits. In February 2021, you will receive the new Platinum in-park benefits at your Florida park(s) of membership, like 50% off merchandise, 20% off animal tours, and other discounts.

My Bronze Annual Pass or 2020 Fun Card is valid into 2021. Will there be any blockout dates?

Yes, all Bronze Annual Passes and Fun Cards will be subject to applicable blockout dates in 2021. Please view dates here.

I’m an existing Bronze Pass Member, purchased before September 8, 2020 and receive 50% off General Parking. Will I continue to receive this benefit although new Bronze passes do not include any parking benefits?

Yes, existing Bronze Pass Members will keep their 50% off General Parking benefit throughout the end of their initial commitment term. Upon renewal, or reaching the end of your commitment term if using EZpay, Pass Members would receive the new benefits associated with their renewed Pass.

Common Questions about EZpay Accounts

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I need to update my credit/debit card. What do I need to do?

You can manage and update your debit and credit cards online now with our new EZpay management system!


Step 1:  Login with your username and password or create a new account with your pass
    -- (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account).
    -- If you already have an account, click “add your pass” once logged in to update your account with pass(es) desired


Step 2:  Click on the “EZpay” tab


Step 3:  On the left side, after a listing of your EZpay passes, you’ll see a link to update your card, among other helpful items


Step 4:  Click the link to update your card information and then enter the desired information on the following screen


If you have a past-due amount (because the prior card was expired), you can pay that balance to become current also.

I have a past-due balance I need to pay - how can I get current & access my benefits?

You can now pay past-due balances with our new EZpay management system!


Step 1:  Login with your username and password or create a new account with your pass
    -- (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account).
    -- If you already have an account, click “add your pass” once logged in to update your account with pass(es) desired


Step 2:  Click on the “EZpay” tab


Step 3:  On the left, after a listing of your EZpay passes, you’ll see a link to pay past-due amounts, among other helpful items


Step 4:  Click the link and confirm the information in the pop-up

 

If you need to update your card info (e.g. because the card on file has expired), you can manage that on the page as well.

I need to update my payment date, or have a question about the amount - can I get more information?

You can now manage your payment date and see payment details with our new EZpay management system -- to better align with your personal finances!


Step 1:  Login with your username and password or create a new account with your pass
    -- (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account).
    -- If you already have an account, click “add your pass” once logged in to update your account with pass(es) desired


Step 2:  Click on the “EZpay” tab


Step 3:  On the left side, after a listing of your EZpay passes, you’ll see a link to change your payment date, among other helpful items
    -- (NOTE: you cannot have past-due amounts when updating payment dates - please update that first, also on the page)


Step 4:  Click the link and confirm the information in the pop-up

I would like to end my pass or modify the type to a different pass type. How can I do so?

We certainly hope your intent is to change the type of your pass and not cancel it entirely!

  • If you want to change to a different pass:

Please contact our call center at the number shown at the very bottom left of this page. 

Our helpful agents can help you convert your pass and payments accordingly.

 

  • If you want to cancel your pass:

First, we request you have no outstanding/overdue payments: please Login with your email & password (note: your barcode/zip code is insufficient for managing your account), then click the EZpay tab and scroll down to pay off your “commitment amount”.

 

Next, while logged in, visit https://seaworld.com/end-ezpay/ to request your cancellation. An email will be sent to you after filling out the request, for confirmation of your cancellation and effective dates. Please note that there are no partial refunds when cancelling a pass if not converting into a new one.

I'm not seeing all the passes on my account, how can I see them?

On the EZpay tab, you will see all passes attached to your credit card on file. 

  • There may be some rare cases where multiple cards were used over the years and you don't see an active pass here.  If so, please login to the account used to manage those EZpay passes and update the credit card to the current one on file with your main account.

On the Account tab, you will see all passes currently associated with your profile. 

  • If you purchased other passes on a separate transaction online (or at the park), they will not show here by default
  • Soon, you’ll have a way to add passes into your existing pass member profile for easy view/access.  (This feature is under repair and should be available shortly)

If you don’t happen to see an expected account after logging in, please use the option to login with barcode/zip code for the pass in question – you’ll still be able to access the benefits and other information relevant to that pass by logging in that way!

Are there any current pass member offers?

If you’re a current pass member, you can login with your account (or barcode/zip code) to see the current benefits and offers available to you right now.

If you are not yet a pass member, please check out the annual pass pages for additional information about the amazing offers and benefits we have for you, all throughout the year!

What benefits are included with my EZpay Pass?

The benefits for EZpay Passes are the same as their standard pass counterparts! Please see the Annual Pass pages on this site - there you can find a list of benefits, pricing information, and other important information.

I'm having trouble logging in

Please be sure you have a current pass (typically starting with “A” and followed by 11-15 digits. If so, you can use the barcode/zip code (the billing zip code used when you purchased the pass) to login.

  • This will allow you to do everything EXCEPT manage your EZpay account.

If you would like to use an email/password for easier login in the future, please use the Sign up link, and use the “I have a pass” button when creating your account with a new email/password.

  • If you forget to attach your pass when creating your account, don’t worry, you can still add it later after logging in!