Frequently Asked Questions

Does my SeaWorld ticket include admission to Aquatica?

Aquatica is not included in your SeaWorld San Antonio admission. To visit Aquatica, you must purchase an Aquatica only Annual Pass or single day ticket, a 2-park pass/ticket, or a be a Platinum Pass Member.

What does admission to Aquatica include?

All slides, rides, pools and beach are included with park admission. Food, merchandise, Cabanas, lockers are optional and available an additional cost. Park capacity is limited. 

What are accepted forms of payment?

MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.

ATMs are located at Waterstone Grill and Guest Services.

Are there capacity limitations?

Aquatica™ San Antonio is subject to capacity limitations and may temporarily close if capacity is met.

May I bring my own food and beverages into Aquatica San Antonio?

No outside food, beverages, or coolers are allowed to be brought into Aquatica San Antonio, except you may bring a bottle of water or a refillable water bottle. Exceptions may be made for Guests with special dietary needs, including food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods.

Learn more about our unique dining programs offered at Aquatica San Antonio.

For food allergy questions, please email us at [email protected].

What if the weather is bad during my visit?

Guests adversely affected by severe weather on the day of their visit may possibly be allowed to redeem their paid admission tickets for a non-transferable, non-refundable re-admit ticket. The new re-admit ticket is valid for a single day admission and must be redeemed within 1 year from the date of issuance. Rain guarantee re-admit tickets are processed only on the day of the visit at Guest Services. Re-admit tickets will be distributed to guests as they end their visit. The guarantee does not apply to Pass products.

Are there lockers?

Self Service Rentals are located in the upper plaza area located across from Adaptations gift shop. Prices are subject to change; please check park for updates.

Is there a lost and found?

Guests are asked to claim or report lost items to Guest Services. Aquatica™ San Antonio is not responsible for any lost, stolen, or broken items. Items are kept at Lost and Found for seven days. For information regarding a lost article, please call (210) 520-4SEA.

What if my pass is lost or stolen?

Reprints will be handled at Aquatica Guest Services located directly across from the entrance turnstiles. Adults must present valid government-issued photo identification in order to receive their reprinted passports.

Are there military discounts for Aquatica?

A military discount is offered at the ticket windows at Aquatica.

Is there separate parking for Aquatica?

Aquatica San Antonio is located inside SeaWorld's gates. Guests will park in SeaWorld's main parking lot.

What is proper Aquatica attire?

Aquatica is a family friendly park and all guests inside Aquatica San Antonio must wear appropriate swimwear. Clothing with zippers, buckles, buttons, denim, and rivets are prohibited. Shirts of any kind (with the exception of Surf Shirts) are not permitted on any of our body slides, Kiwi Curl, Tonga Twister, Ihu's Breakaway Falls, and Cutback Cove Flume.

What is Quick Pay?

With Quick Pay you can make purchases all day without carrying cash. Simply use your credit card or cash to set up a spending account. In return, you’ll be issued waterproof wristbands for the whole family. Use it to charge purchases throughout the park. Your account will automatically settle at the end of each day. It’s a smart and convenient way to swim, slide, splash, eat and ride without worrying about misplacing your cash or credit cards.

What should I know about the rides in Aquatica?

At Aquatica San Antonio, safety is the only consideration that takes precedence over fun! Thrill rides, by their very nature, create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown preexisting conditions.

Many theme park rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These systems may place restrictions on the ability of an individual to safely experience the ride. In general, you should ride only if you are in good health. Do not ride if you know or suspect you may be pregnant, have high blood pressure, heart, neck or back problems, motion sickness, recent surgery, or any other medical condition that may be affected by the features of the ride. You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided or an inability to follow any safety requirement.

In order to ride, guests must must review and comply with requirements posted at each attraction; those under 42 inches are recommended to wear a life vest and must be accompanied by an adult.  Guests must be able to maintain the proper riding position throughout the ride. Guests must be able to demonstrate a willingness and ability to comply with verbal and written rider requirements. The rider requirements and health restrictions are listed at the entrance of each ride.

Guests with casts or braces that may present a hazard to the guest or others will be restricted from riding certain rides. Please consult with our Guest Services staff for more information or if in doubt about your ability to safely experience a ride.

Aquatica San Antonio Ambassadors can offer assistance steadying a guest transferring to or from a wheelchair. They may not lift or assist in lifting anyone using a wheelchair. All guests must be able to board a ride themselves or with help from a member of their party. The maturity level of any rider must be considered prior to riding.

Are there ride requirements?

Guests must review and comply with requirements posted at each attraction; those under 42 inches are recommended to wear a life vest and must be accompanied by an adult.

Life Vests 
Safety is our No. 1 concern, therefore, we recommend that guests under 48" wear a life vest. Please see specific ride regulation signs for details. Personal life vests that are in good condition and clearly marked approved by the USCG - Type II or III may be worn at Aquatica™ San Antonio if approved and tagged by our staff. Please visit Guest Services for details. 

Floatation devices such as noodles, swimmies, in-suit floatation devices, personal swim rings/floats and boogie boards are not permitted.

Rider Height Requirements
Stingray Falls - riders must be 36" tall
Walhalla Wave - riders must be 48" tall
Tonga Twister - riders must be 48" tall
Kiwi Curl - riders must be 48" tall
Taumata Racer - riders must be 42" tall
Cutback Cove - riders must be 48" tall
HooRoo Run - riders must be 42" tall
Tassie's Twisters - riders must be 48" tall
Zippity Zappity - riders must be under 48" tall

Are the rides in Aquatica safe?

Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.

Are service animals welcome?

Service animals are welcome at SeaWorld Parks & Entertainment™ facilities. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability.

Service animals must remain on a leash or harness and/or under the control of its handler at all times and be house broken. If at any time your service animal’s behavior is out of control, you will be asked to remove your service animal from the premises. Service animals must remain a reasonable distance from the park’s resident animals.

Due to the nature of Aquatica’s pools and attractions, service animals are not permitted. To experience a ride or attraction, the animal may be left with a non-rider.

“Break” Area for Service Animals 
For your convenience, a service animal “Relief Area” is located next to Kata’s Kookaburra Cove.

Is smoking permitted in the park?

Smoking is not permitted in Aquatica. The closest smoking area is located outside the park next to Kiwi Traders.

Are young guests allowed to be left unattended?

Except when participating in an event intended for young guests such as our Camps, sleepovers, and educational programs, SeaWorld Parks & Entertainment suggests that visitors 13 and younger be accompanied by an adult. To participate in the Stingray Encounter, anyone 14 and younger must be accompanied by a paid adult. Children under 42" tall must be accompanied by a paid adult. For all of the slides, a supervisory companion 14 years of age or older must be with the group in order to ride.

How many lifeguards supervise Aquatica?

At Aquatica, we certify our guards through the American Red Cross and we follow their recommendation for guards at each attraction. We also follow the manufacturer’s recommendation for positions on every slide. There is also a first-aid station staffed by emergency medical technicians.

Can I take a stroller or wheelchair inside Aquatica?

Strollers and wheelchairs are permitted inside Aquatica™ San Antonio, however they are not permitted in the pools.

What is Aquatica San Antonio's cancellation/refund policy?

Aquatica San Antonio’s zero change fee policy allows Guest to change previously made admissions reservations to a different date by calling 210-520-4SEA between 8:00 a.m. and 5:00 p.m. CST. Additional cost applies for dates with higher ticket prices. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Tickets, Passes, Membership, and Fun Cards are nonrefundable, nontransferable, revocable, and may not be redeemed for cash. Other restrictions may apply.

Most in-park experiences and products may be rescheduled 1 or more times with no fee if rebooked at least 24-48 hours prior to date of reservation (product-dependent) by calling 210-520-4SEA between 8:30 a.m. and 5:00 p.m. CST. Please see specific reservation product descriptions and disclaimers for cancellation policy.

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