What is Aquatica San Diego doing to ensure guest health and safety in light of coronavirus concerns?
Our specialists are coordinating with public health officials to take suitable steps to meet the health and safety needs of our animals, Ambassadors and guests in our care. We are following guidelines from the CDC on prevention of illnesses. To learn more, click here.
Where can I buy tickets?
Save time and money by purchasing your ticket or pass online before you visit the park. Tickets are required for all guests ages three and older.
Please note that Aquatica San Diego is subject to capacity limitations and may temporarily close when capacity is met. Admission is not guaranteed and may be temporarily suspended during the day for periods of high attendance.
What does admission include?
All slides, rides, pools and beaches are included with park admission. Cabanas, Loungers, Front-of-the-Line Passes and Dining Upgrades are available at an additional cost when available. Advance reservations for upgraded experiences are recommended to reserve your spot and can be made online. You can also purchase food, merchandise and rent lockers at the park.
Do children get free admission?
Children ages 2 and younger are free and do not require an admission ticket to visit Aquatica San Diego.
Are there any swimwear restrictions when visiting Aquatica?
Please note that Aquatica San Diego is a family experience, therefore we ask that the appropriate swim attire be worn throughout your visit (i.e., no bathing-suit thongs, please). In addition, children in diapers are required to use waterproof protectors. Swim masks are not permitted at Aquatica San Diego. Swim goggles are permitted and may be purchased in several of our gift shops.
Also, proper swimwear is required to enjoy our rides and slides. Please no cotton or nylon shirts/shorts (i.e. athletic or basketball shorts). Please note that loose articles are not permitted on rides; items must be left in a locker or with a non-rider.
Can I wear water shoes on the attractions?
The only attraction that allows the wearing of water shoes is Taumata Racer.
What are the park hours?
Aquatica San Diego is open seasonally select dates from May through October every year. Park operating times can vary by day. You can view our park hours online before you plan your visit.
Where is Aquatica located?
Aquatica San Diego's address is 2052 Entertainment Circle, Chula Vista, CA 91911. Please click here for directions to the park.
How much is parking?
You can save time by purchasing your parking online before you visit. Parking for a single car is $17 for General Parking, starts at $22 for Up-Close Parking and starts at $30 for VIP Parking.
Parking for RVs and campers is $20 and parking for motorcycles is $10 - these options can only be purchased at the park.
Parking is provided directly in front of the main entrance for guests with a valid parking permit for disability parking. Most spaces for guests with disabilities are accessible to vans.
General Parking is free for Annual Pass Members, but you may upgrade to Up-Close Parking for a small fee at the park when available. Photo ID and valid Annual Pass will be required at the Parking Lot Booths in order to receive the complimentary parking benefit.
Can my children go to Aquatica without me?
Except when participating in an event intended for young guests such as our Aquatica San Diego educational programs, Aquatica San Diego recommends that visitors 14 and younger be accompanied by an adult. Children under 42” tall must be accompanied by an adult.
Where can I find a map?
You can view the map online before your visit.
Where do I go for help in the park?
Guest Services is located at the park Main Entrance. Ambassadors can assist you with the following:
• Visitor information (hotels, campsites, points of interest)
• Guides for guests with disabilities
• Travel assistance
• Lost and found
• Lost children
• General park information and assistance
My annual pass is lost or stolen – what do I do?
Reprints will be issued at any ticket window. Adults must present valid government-issued photo identification in order to receive their reprinted passports.
What kind of security should I expect when I come to visit?
Aquatica San Diego has increased security procedures, which may result in slight delays while entering the park. As a part of this process:
• All bags, backpacks, and packages are subject to inspection prior to entering the park.
• As a reminder, the following items are not permitted to be brought into Aquatica San Diego for the safety of our animals and our guests: weapons, knives, any other type of sharp objects, straws, large hard coolers, large personal items such as wagons, umbrellas, furniture and any hazardous items or materials.
• Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
• Aquatica San Diego is not responsible for fire, theft, damage or loss of vehicle including articles left within.
Are there lockers available at Aquatica?
All Day Locker rentals are available for a small fee and are conveniently located at the park entrance.
Are there bicycle racks available?
Bicycle racks for your use are conveniently located outside the main entrance.
Are wheelchairs available?
Wheelchairs, both standard and beach accessible, may be rented at the Locker Rental Station, located just inside the main entrance. A limited number of beach accessible wheelchairs are available on a first-come, first-serve basis.
Are strollers available?
Strollers can be rented inside the park at the Reservation Center for a small fee. Guests must be 18 years or older to rent strollers. SeaWorld is not responsible for strollers or their content left unattended in the park.
Can I use a Segway?
Aquatica San Diego is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including standard and beach accessible wheelchairs. We encourage you to contact Guest Services with any questions you may have.
Is there free Wi-Fi for guests at Aquatica?
Only guests that reserve a Cabana or Lounger will have access to free Wi-Fi.
Can I smoke at Aquatica?
To protect and enhance our air quality and to contribute to the health and well-being of all guests, smoking is not permitted at Aquatica San Diego.
Does Aquatica offer life vests?
Safety is our top concern so riders 42" and under are recommended to wear a life vest. Life vests are required at many attractions based on height. Please see specific regulation signs posted outside the attractions for more information.
Aquatica San Diego provides United States Coast Guard (USCG) Type III life vests in a variety of sizes and Type II for infants free of charge throughout the park. Only USCG Type II or III life vests may be worn; floatation devices such as noodles, swimmies, in-suit floatation devices, personal swim rings/floats and boogie boards are not permitted.
Personal life vests that are in good condition and clearly marked approved by the USCG (Type II or III) may be worn at Aquatica San Diego if approved and tagged by our staff. Please visit our Guest Services for details.
What are the ride and slide height restrictions?
Guests must review and comply with requirements posted at each attraction. Guests must be able to maintain the proper riding position throughout the ride. Guests must be able to demonstrate a willingness and ability to comply with verbal and written rider requirements. Those under 42 inches are recommended to wear a life vest and must be accompanied by an adult.
• Tamumata Racer® - Guests must be 42 inches to ride, must be able to maintain proper riding position holding on to both handles unassisted. Maximum rider weight is 300 lbs.
• HooRoo Run® - Guests must be 48 inches tall to ride, life vests, shirts or cotton shorts may not be worn on this attraction. Guests must be able to maintain proper riding position. Maximum rider weight is 300 lbs., single riders only.
• Tassie’s Twister - Guests must be 48 inches tall to ride. Guests must be able to maintain proper riding position. Maximum cumulative weight is 700 lbs., two riders minimum.
• Whanau Way - Guests must be 42 inches tall to ride. Guests under 48 inches are required to wear a life vest. Guests must be able to maintain proper riding position. Maximum rider weight is 300 lbs., single riders only.
• Walhalla Wave® - Guests must be 42 inches tall to ride. Guests must be able to maintain proper riding position. Maximum cumulative weight is 1000 lbs., two riders minimum.
• Woohoo Falls® - Guests must be 42 inches to ride, must be able to maintain proper riding position holding on to both handles unassisted. Guests under 48 inches are required to wear a life vest. Maximum rider weight is 300 lbs.
• Kiwi Curl® - Guests must be 42 inches to ride, must be able to maintain proper riding position holding on to both handles unassisted. Guests under 48" are required to wear a life vest. Maximum rider weight is 300 lbs.
• Big Surf Shores - Guests under 48" must be accompanied by an adult and are required to wear a life vest.
• Kata’s Kookaburra Cove® - Guests under 42” are recommended to wear a life vest.
• Loggerhead Lane - Guests under 42" are recommended to wear a life vest. All guests must be in a tube. Hand-held infants are not permitted.
• Slippity Dippity® - Slides in this area require guests to be no taller than 48" to ride.
• Walkabout Waters - Guests must be 42" tall to ride the slides. Guests must be able to maintain proper riding position.
For questions regarding guests with disabilities, please review The Accessibility Guide, which provides an overview of services and facilities available for guests with disabilities who are visiting Aquatica San Diego.
What is the waterpark safety information?
Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.
Many theme park rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These systems may place restrictions on the ability of an individual to safely experience the ride. In general, you should ride only if you are in good health. Do not ride if you know or suspect you may be pregnant, have high blood pressure, heart, neck or back problems, motion sickness, recent surgery, or any other medical condition that may be affected by the features of the ride. You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided or an inability to follow any safety requirement.
Water Health & Safety Information: Know how to be cool at the pool. Play and swim with these six simple tips - click here to download Water Safety PDF
Does Aquatica have a guide for guests with disabilities?
Aquatica San Diego is committed to providing a safe and enjoyable environment to all guests. The Accessibility Guide provides an overview of services and facilities available for guests with disabilities who are visiting Aquatica San Diego, including information pertaining to rides, slides, shops and more.
Does Aquatica offer assistance for visually impaired guests?
We are happy to provide assistance for our visually impaired guests with a minimum of two weeks’ notice. Every effort will be made to provide assistance with less than two weeks’ notice, depending on availability, but as much notice as possible is appreciated. Call 619-222-4SEA or email [email protected] for reservations. Guests requesting assistance will be contacted prior to their visit. When possible and based on Ambassador availability, a guide may be provided for some period of time during your visit.
Visually impaired guests must have someone (a companion or Ambassador) read the ride restrictions to them prior to boarding.
Can I take my oxygen tank on a ride or slide?
Due to the dynamics and certain characteristics of the rides, oxygen tanks are not permitted on any ride.
Are there restrictions for Casts, Braces, Amputations and Prosthetics?
Guests with casts or braces that may present a hazard to the guest or others will be restricted from riding certain rides. Guests with any type of prosthesis should ensure it is properly secured and should refer to the Guest Relations staff to determine their specific ability before riding. Please consult with our Guest Relations staff for more information or if in doubt about your ability to safely experience a ride. You may also refer to The Accessibility Guide for more information on rider requirements.
Is Aquatica wheelchair accessible?
Guest Services: Guest Services is situated just past the turnstiles on the right hand-side. Guests with disabilities are welcome to stop by for any assistance they require.
Restrooms: Restrooms are wheelchair accessible. Family restrooms are located near the main entrance to the park. An Assisted restroom is located on the North side of Kiwi Traders gift shop.
Restaurants: While dining at our restaurants, please be aware that most venues offer window service. For any of our guests that cannot wait in long lines, are unable to access the ordering, please go straight to the cashier (or restaurant host) upon arrival and ask to speak with a supervisor for assistance. We also suggest you visit meal facilities during non-peak hours or ahead of meal time so that you can be efficiently assisted and served.
Gift Shops: Our gift shop is wheelchair accessible. Please ask any Ambassador for assistance. ‘Package Pickup’, available at all gift shops, provides guests the opportunity to shop throughout SeaWorld and have their purchases sent to Package Pickup at the Stroller Building for retrieval later in the day.
Rides & Slides: Aquatica San Diego Ambassadors can offer assistance steadying a guest transferring to or from a wheelchair. They may not lift or assist in lifting anyone using a wheelchair. All guests must be able to board a ride themselves or with help from a member of their party. The maturity level of any rider must be considered prior to riding.
Please refer to The Accessibility Guide for more information on rider requirements.
Can I use a camera on a ride or slide?
Hands-free cameras may be used on certain attractions at Aquatica; all other cameras are not permitted. Hands-free cameras must be secured by a strap or harness and must be free of sharp objects. Head or helmet mounted cameras are not permitted. Hands-free camera should not impede rider from maintaining proper riding position. Hands-free cameras are permitted on Walhalla Wave, Tassie's Twister, Big Surf Shores, Loggerhead Lane, Walkabout Waters (excluding slides), and Kata's Kookaburra Cove.
Does Aquatica have heated pools?
Enjoy heated resort pools at Big Surf Shores, Loggerhead Lane, Kata’s Kookaburra Cove, Walkabout Waters and Slippity Dippity.
What attractions are currently closed?
Click here for a list of current and upcoming attraction closures at Aquatica San Diego.
Please be aware that Aquatica San Diego is subject to capacity limitations and may temporarily close when capacity is met. Admission is not guaranteed and may be temporarily suspended during the day for periods of high attendance.
Does the park close for inclement weather?
Aquatica San Diego remains open during inclement weather, although some of the parks outdoor rides and attractions may be temporarily affected. Refunds and rain checks will not be issued due to inclement weather.
What is the cancellation/refund policy?
Tickets and passes are non-refundable and non-transferable. The ticket is valid only at the park(s) specified. Most reservation products may be cancelled within a certain timeframe without any fees by calling 619-222-4732 (619-222-4SEA) between 8:30 a.m. and 5:00 p.m. PST. Please see specific reservation product descriptions and disclaimers for cancellation policy.
What is the food and beverage policy?
Aquatica San Diego has clear limitations on what types of outside food and beverages are allowed to be brought in to the park. Soft Coolers are permitted, but they must be no larger than a personal 6 can pack. Reusable bottles must be emptied before entering the park. Guests who wish to enjoy their own outside food and beverages are invited to dine in our picnic area, conveniently located in the main parking lot. Cooking food, either in the parking lot or in our picnic area, is not permitted. If leaving the park to enjoy your food, please have your entry ticket and hand stamped for re-admittance. Guests with specific dietary restrictions or baby formula should speak with an Ambassador at the Bag Check area for assistance.
The following food and beverage items are NOT permitted:
• Picnic lunches or other family portion servings (such as large bags of chips greater than 3.5 oz., sandwiches, hot dogs, slices of pizza, subs, fried chicken, etc.)
• Any outside beverages except bottled water (this includes teas, sodas, alcohol, etc. in any size containers)
• Glass containers of any kind are not permitted.
Soft Coolers may contain:
• Snacks in individual serving sizes (cracker packs, bags of chips, fruit snacks, etc. that are under 3.5 oz.)
• Bottled water
• Baby food in plastic containers
• One unopened bottle of water 20 oz. or less per guest may be taken into the park
For the safety of our animals, plastic straws, balloons, and cup lids are not permitted inside the park.
Does Aquatica accommodate for food allergies?
For guests with special dietary needs, we offer a variety of allergy friendly options throughout the park. You may stop by Guest Services, or any of our meal facilities, to receive an Allergen Card with more detail on our Allergy Friendly program and culinary options for those with allergies. For more detail, please click here for our allergy-friendly information.
Does Aquatica have ATMs?
Yes, there are two Welch ATMs at Aquatica - one outside the park near the ticket windows and one inside the park near the lockers.
What credit cards are accepted at Aquatica?
MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks are not accepted.
What is the Cashless Wristband?
With Cashless Wristbands you can make purchases all day without carrying cash. Simply use your credit card or cash to set up a spending account. In return, you’ll be issued waterproof wristbands for the whole family. Use it to charge purchases throughout the park. Your account will automatically settle at the end of each day. It’s a smart and convenient way to swim, slide, splash, eat and ride without worrying about misplacing your cash or credit cards.
To sign up, simply present your credit card of choice to pre-authorize $50. When this amount is used, the system will automatically pre-authorize for another $50. You can also set up a Cashless Wristband using cash. Cashless Wristbands are a courtesy service and there are no charges to use the program.
Is there a First Aid station?
Our first aid station is located at the Entrance Plaza to the right of Kiwi Traders near Guest Services. Emergency medical technicians are on staff at this station. Aquatica San Diego Ambassadors throughout the park are more than happy to contact the first-aid staff or direct you to the First Aid Station, if necessary.
Does Aquatica allow service animals?
Service animals are welcome at Aquatica San Diego. The following guidelines will help you enjoy your visit with your service animal.
Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service Animals are NOT permitted on any attraction at Aquatica San Diego.
All service animals must remain on a leash or harness at all times and you may not leave your service animal unattended. Service animals must remain a reasonable distance from Aquatica San Diego animals. This is best accomplished by maintaining a minimum of six feet between your service animal and the park animals. You are responsible for controlling your service animal's behavior. If at any time your animal's behavior becomes a threat to the safety or well-being of our guests, you will be asked to leave the facility. Remember, you are responsible for cleaning up after your service animal.
Does Aquatica have lost and found?
Contact Guest Services located at the Main Entrance to the left of Kiwi Traders to report lost children and lost and found items. Aquatica San Diego is not responsible for lost, missing or stolen personal property. If you have recently visited the park and lost an item, please contact us here to report your missing item.
Can I hold a private event at Aquatica?
Aquatica San Diego offers a variety of offerings for company and private picnics, as well as group tickets. Click here for more information about the opportunities available.